Returns & Exchanges
At Betts, we want you to love your new shoes, which is why we offer a flexible 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn shoes in their original box and secure them inside a mailing satchel to protect the packaging during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then fix it firmly to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized postal service location and keep your tracking number to monitor the progress of your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing